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Frequently Asked Questions
Click on any question for additional information.

General Information

What is a Sous Chef?

What is “My Sous Chef”?

Ordering

How do I sign up for a session?

How do I pay?

What is your cancellation policy for a session?

We understand that you cannot control everything and sometimes unexpected things come up. If this happens, we ask that you call our store as soon as possible and let us know. If you give us at least 3 days notice we will refund your money in full. If it is less then 3 days we will refund your money minus a cancellation fee. If you are not able to make it to a session but would still like the meals that you ordered, we can have your meals available for “Curbside Service" at an additional fee.

Menu and Meals

How often does the menu change?

Can I customize my meals?

How many people does each entrée feed?

Do you offer other food items other than dinners?

Sessions

What do I need to bring with me when I come to my session?

How long does a session usually last?

Do I cook the meals I prepare at My Sous Chef?

What can I do if I don’t have time for an in store session?

Can I pickup just one or two meals?

Using the Meals at Home

How much room do I need to have in my freezer for my meals?

What is the best way to thaw my entrées?

Services

Do you offer “Curbside Service?"

Do you offer delivery service?

Do you offer gift cards?

What if I want to book a private party or group function?

 

 

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